Shipping policy

Lwazi Hair Shipping Policy

Thank you for shopping with Lwazi Hair. We are committed to delivering your order safely, securely, and as quickly as possible.

Delivery Areas

We currently deliver throughout South Africa using trusted courier partners.

Processing Time

Orders are processed after full payment has been received.

Ready-to-ship wigs: 1–2 business days
Customized wigs (including colouring, bleaching knots, styling, or other custom requests): 2–5 business days, depending on the requested customization.

Orders are processed Monday to Friday, excluding public holidays.

Delivery Times

Estimated delivery times after dispatch are the following mostly depending on your chosen carrier package:

Gauteng: 1–2 business days
Major cities: 2–4 business days
Remote areas: 3–7 business days

Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, or circumstances beyond our control.

Shipping Charges

Shipping costs are calculated during checkout before payment is completed.

Any applicable delivery charges will be displayed before you confirm your order.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, SMS, or WhatsApp (where applicable) so you can monitor your delivery.

Delivery Address

Customers are responsible for providing accurate delivery information.

Lwazi Hair cannot be held responsible for delays or additional delivery costs resulting from incorrect or incomplete delivery addresses.

Failed Deliveries

If a delivery cannot be completed due to incorrect address information or if the customer is unavailable after courier delivery attempts, additional shipping charges may apply for redelivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact Lwazi Hair within 48 hours of receiving your order.

Please include:

Your order number
Clear photographs of the product
A description of the issue

We will investigate the matter and, where appropriate, arrange a replacement, exchange, or refund in accordance with our Return & Refund Policy.

Customized Products

Customized wigs and specially made orders require additional preparation time and cannot be cancelled or returned once customization has begun, except where the item is defective or the incorrect product was supplied.