Refund policy

At Lwazi Hair, customer satisfaction is important to us.

Due to the hygienic nature of wigs and hair products, we do not accept returns or exchanges for products that have been worn, washed, cut, dyed, customized, or altered.

Returns are accepted only if:

• The incorrect product was supplied.
• The product arrives damaged.
• The product has a verified manufacturing defect.

Customers must notify us within 48 hours of receiving the order by emailing us at nolwazimbali01@gmail.com , together with photographs of the product.

Approved refunds will be processed using the original payment method within 5–10 business days after inspection.

Shipping costs are non-refundable, and the returning shipping fee will be deducted from the amount to be refunded to you in all circumstances unless the return is entirely due to our error.